Ordering

All your queries answered regarding ordering.

How do I place an order?

You can place an order through our website or by calling our customer service team.

Can I modify or cancel my order after placing it?

If your order hasn’t been shipped yet, we can modify or cancel it. Please reach out to our support team as soon as possible with your order number.

How do I know if my order was successfully placed?

Once your order is confirmed, you’ll receive an email with your order details and tracking number as soon as your package is shipped.

Product

All your queries answered regarding products.

Are System Leveling clips and wedges compatible with all tile types?

Yes. Our systems work with ceramic, porcelain, marble, and large-format tiles. We recommend choosing the clip thickness that matches your tile size and project needs.

Are the wedges reusable?

Absolutely. Our wedges are made from durable materials designed for repeated use on multiple projects.

Do you also sell other construction products?

Yes. Under our brand ecosystem, we also offer Erefa - tools for modern tile work, and Otto Chemie - high-performance sealants and adhesives used across construction and industry.

Payment

All your queries answered regarding payments.

What payment methods do you accept?

We accept all major credit and debit cards, PayPal. Wholesale clients can contact us for bank transfer or invoice payment options.

Is my payment information secure?

Yes, we use secure encryption technology to protect your payment information.

When will my payment be processed?

Payments are processed immediately after checkout. You’ll receive a confirmation email once your order is complete.

Shipping

All your queries answered regarding shipping.

Do you ship internationally?

Yes, we ship worldwide. Delivery times depend on your location, but international orders typically arrive within 7–14 business days.

How can I track my order?

Once your order has shipped, you’ll receive a tracking link via email. You can follow your package in real time.

What should I do if my package hasn’t arrived?

Please check your tracking link first. If the issue persists, contact our support team, we’ll assist in locating or replacing your shipment if necessary.

Return products

All your queries answered regarding return.

Can I return a product if I change my mind?

Yes. You can return unused and unopened products within 30 days of delivery for a refund, excluding shipping costs.

What if I receive a defective or damaged product?

If your product arrives defective or damaged, contact us immediately with photos and your order number, we’ll replace or refund it as quickly as possible.

How do I start a return or exchange?

Send an email to our support team or use the Contact form. Once approved, you’ll receive instructions for shipping the item back to us.